These are the terms and conditions that apply to your purchase of goods from Fatloss Easy website owned by Universal L.P. (Company Number: SL018196) and referred to hereafter as “we’, “us’ and “our”.

We reserve the right to amend the terms and conditions applying to the goods purchased on our website at any time, and any such change will be effective on all orders placed after such terms and conditions have been published on this website.

We recommend that you check the terms and conditions periodically to ensure that you are aware of any changes and comply with the current version and to keep up to date with any new incentives offered with regards to our service.

Customer Service

If you have any questions concerning your order or these terms and conditions please contact us at


We have done our best to ensure that the content of this website, the description of the products and their prices are correct at the time of publishing.

We will try to correct any errors on the website as soon as we are reasonably able to. If we reasonably think that a mistake on our part has affected your order, we will do our best to let you know.


Once you have placed an order through our website you will receive an order acknowledgement from us. This message simply states that your order has been received and it is not an acceptance of that order.

Once we have received payment in full for each relevant order placed by you, together with the cost of any associated delivery charges, we will issue a despatch email. Only at this time, we state that we accept your order.

We reserve the right to refuse orders before acceptance.


Under The Consumer Protection (Distance Selling) Regulations 2000 as amended or superseded from time to time you have special rights as a consumer when you shop from home. You may cancel your order within 7 working days of receiving your purchase. Full details on your rights under the legislation can be viewed at the following sites:

Delivery and Returns

When you cancel an order or part of an order, the goods must be returned in the original unopened packaging in the condition that the goods were purchased in.

You are responsible for the cost of shipping back to us. You are responsible for the goods before return and for insuring or bearing the cost of the items until we have received them.

Upon delivery, you have 48 hours or two working days to raise any queries or inform us of any missing or damaged items. After this period, we will not be able to deal with any claims for missing or damaged items. We operate on a fair and flexible basis and will always look into any query in order to help our customers.

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale, or return to the manufacturer for credit, we will withhold any monies due, advise you in writing or by email within 14 days of any such intention and describe the nature of any such refusal to refund.

During any period thereafter the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses. Thereafter, unless the subject of further legal claims, the goods will either be destroyed or at their request returned to the original purchaser, at their expense, following the signing of a release form as provided by us.

We use a variety of delivery methods including Royal Mail, Parcelforce & DPD depending on the weight and destination. Our Express Delivery Options use Parcelforce Courier & DPD. Express Deliveries will typically be made between 1-5 working days after you place your order [excluding Weekends] subject to stock availability. Please allow 10 full working days for your products to arrive. Please note our Express service does not guarantee next day delivery and we cannot refund delivery charges.

Delivery charges are calculated on a per order rate and are an estimate only. Shipping methods (postal/courier) and delivery charges depend on your region.

All items are also subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Nothing contained within these terms and conditions affects your statutory rights.


We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Fatloss Easy makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms.

In any event, Fatloss Easy sole liability and the user’s sole remedy for any defective product(s) supplied under these Terms shall be the replacement of the defective product(s) by Fatloss Easy. Fatloss Easy shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.

We reserve the right at any time to:

  • withdraw or add products to our range;
  • add or remove suppliers from our list;
  • revise prices;
  • change delivery methods or carrier;
  • amend these terms and conditions; and
  • add to or remove payment methods (Mastercard and Visa at the moment only).

We shall not be responsible for the performance of any obligations which are outside of our reasonable control, including but not limited to, strikes, lock outs, failures of third party systems or networks, acts of god, deliberate sabotage or malicious damage to equipment or data, or for damages to or destruction to premises or equipment.

Our liability for losses you suffer as a result of breaching any of the terms of our contract with you is strictly limited to the purchase price of the goods you purchased and any reasonably foreseeable consequence of is breaching our contract with you. A loss will be deemed to be reasonably foreseeable if it could be anticipated by you and us at the time the order was placed. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill or any other indirect or consequential loss associated with our contract with you.

These terms and conditions do not, however, limit our liability in any way in respect of:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any matter which it would be illegal for us to exclude liability for at law; or
  • Any matter under section 2(3) of the Consumer Protection Act 1987.


You agree to indemnify and hold Fatloss Easy and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

Use of Our Website

The intellectual property rights in all software and content made available on our website is our property. Any use of this website or its contents, including copying, manipulating, distributing, re-producing or storing any of the content in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

We reserve the right to take any customer account out of use at any time if it is believed that the content of the website, or any goods purchased through the site are being misused, or are not being used for non-commercial, personal use.

Privacy Policy

We are committed to protecting your privacy, and take our responsibilities regarding the security of customer information very seriously. Please see our Privacy Policy which explains how we use customer information, how we protect your privacy and how we comply with the Data Protection Act 1998.


These terms and conditions together with the privacy policy and any other notices and disclaimers contained on our website set out the entire agreement between you and us in respect of the purchase of goods. They supersede any previous agreement or understanding and may only be varied where separately mutually agreed.

If any part of these terms and conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of the terms and conditions shall be unaffected.

These terms and conditions shall be governed by the laws of the United Kingdom. By accepting these terms and conditions we each agree to submit to the exclusive jurisdiction of the UK courts for the determination of disputes.

Special Offers

When you enter one of our promotional offers, we may ask for your name, address and email address so we can administer the contest and notify winners. We may invite you to join our newsletter mailing list. We will always seek permission before adding your details.

Healthy Lifestyle

We advise that you seek advice from a general practitioner before taking vitamins or supplements. The information provided by Fatloss Easy team is not medical advice or in no way a substitute for medical treatment whatsoever. Our opinions expressed through our website are not of medical supervision. You should not use Fatloss Easy products if you are pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary requirements such as diabetes.

Should you have any questions relating to these Terms and Conditions, please contact us for more information.